PROGRAM REGISTRATION POLICIES & PROCEDURES
- Registrations are accepted Online or in person (registrations are not accepted over the phone).
- In-person registrations need to have created a household account on the Recreation website before coming in.
- Registrations are accepted on a first-come, first-served basis. Some programs have limited enrollment, so early registration is encouraged.
- Registration on the website can be paid online or offline; Online payment is with a credit card; Offline payment is with a check or cash. (credit cards are not accepted at the Rec. Office). See below for more info on Payment Options.
NOTE: If you choose the Offline Option- payment needs to be made immediately after you place the registration, as the person you want to register is not enrolled until full payment is received and processed, which means the program could fill before you are enrolled.
Registration Deadlines
- Registration deadlines are set at 7 days before the start date of a program unless otherwise stated. Deadlines are set to ensure that minimum numbers are met to offer a program and commitments are made to instructors based on numbers one week before the start date.
- Registrations received after the deadline will be accepted if space is available, but there is no guarantee of placement.
- Registration will close when a program has reached its maximum number, and a waiting list will be created.
- No registrations are accepted after the second meeting of a program.
Online Registration Closes
Online registration for programs closes the day before the start date of the program unless otherwise stated. Weekend programs close on Thursday- lists are sent to instructors on Friday. Registrations after this time must be made at the office. No registrations are accepted after the second time a program meets.
Notification
A receipt is emailed for all registrations. The email will come from recreation@willistonvt.org. It is important to print off your receipt, detailed information and location will be on the receipt. There also may be additional waivers or an informational flyer attached. Be sure to read through all the information. Registered participants will be notified by email of any changes or cancellations.
Guest Registration- Some programs may have the opportunity to register as a guest, which means an account does not have to be created to register. The option for Guest Registration will be listed under the Register column. Fill out the required questions to register.
Special Registration- There may be programs listed on the site, but not available for online registration. If so, in the register section of the listing, it will state what needs to be done for registration or state No Registration Needed.
No Payment Required- There may be special events or programs that do not require a fee. If so, register for the program and at checkout choose the "Online Payment Option", no fee will be charged, and you will be registered.
Waiting List- If a program is full a Waiting List will be started. Register online and place programs in your cart. At checkout choose "Check Out Online". No fees will be charged. Choosing "Print a Registration Form" will not place you on the waiting list.
FEES & PAYMENTS
Payment must be made in full at the time of registration, either by the online or offline payment options, unless a deposit is allowed. Deposits are NON-Refundable. If a deposit has been paid, the remaining balance is due by the required date listed for the program. Participants will not be allowed to attend a program until payment is paid in full. Checks are to be made payable to Williston Recreation & Parks.
Online Registration with Online Payment- Payment with a Credit Card
Select the programs that you want and place them into your cart.
Proceed to check out.
At the payment option choose- "Check Out Online" and pay with a credit card.
The person will be enrolled and paid for those programs that you selected.
Processing Fee: There is a Processing Fee for the use of credit cards when paying online, an additional fee of 3.5% + $0.10 with a minimum fee of $2.00 will be charged, whichever is higher, on your total balance at the end of your transaction. The program fees will be billed by Williston Recreation & Parks, and the processing fees will be billed by GovtPortal. Fees are non-refundable. The town does not collect or receive the processing fees.
Online Registration with Offline Payment- Print Form and Pay with Check/Cash
Select the programs that you want and place them into your cart.
Proceed to check out.
At the payment option choose- "Check Out Offline" and print off the Registration Receipt.
The payment and receipt need to be brought into the Department or use the drop box. (credit cards are not accepted at the office).
Drop Box- A drop box is available for after-hour payments of programs. The box is located at the back entrance to the Town Hall Building- 7900 Williston Rd. Place the receipt and payment in an envelope marked "Recreation".
Note: Using the Offline Payment Option- "Check Out Offline" does NOT enroll the person for the program(s) that were selected, until payment, check or cash, has been received and processed. The person is not counted towards the minimum or maximum numbers for a program and may not get into the program if it fills before payment is received and processed. Send in or drop off payment immediately.
CANCELLATIONS
The Department reserves the right to cancel or consolidate any programs that do not meet the minimum participation number required. A full refund will be issued if a program is canceled. All registered participants will be notified by email of any changes or cancellations to any of the programs.
Program Refunds
- If a participant cancels out of a program, refunds will be handled as stated below.
- If you have an outstanding balance, the refund will be automatically applied to that balance and any remainder will be refunded.
- Refund checks take approximately three weeks to process and receive.
Processing Fee- $10.00 or the Deposit, is deducted from all refunds.
Remaining Balance- Will be refunded up to Eight (8) days before the start date of the program.
No Refund- No Refund is given if notification is less the Eight (8) days before the start date.
Day of Cancellations
- Program meeting days can be canceled due to inclement weather, facility conditions, and/or other unknown circumstances.
- The policy is to make the call for a cancellation at the start time of the program at the location.
- If known far enough in advance, all registered participants will be notified by email. It will also be posted on the Recreation website.
- In the case where a program is held inside a school facility, all Recreation programs are canceled any time school is closed for weather-related situations. Recreation programs may still be on in the case of early dismissals or canceling school-only activities.
- If a day must be canceled, every effort will be made to offer a make-up, this will depend on if the facility and instructor are available. If multiple days must be cancelled they all will not be made up. All participants will be notified by email of make-up dates and times.
MARKETING
Recreation Programs are marketed on the following platforms- Recreation Website, Facebook, Front Porch Forum, Williston Observer, Monthly E-Rec Newsletter, and The School Newsletter. The Program Guide is mailed twice a year- Fall/Winter Guide in August, Spring/Summer Guide in February
How to Begin Registration:
1. Create an Account- If you do not have a household account with us create one now! Click Here
2. Browse Programs- If you would like to browse program offerings- Click Here
3. Register Now!- Log In and begin to register for programs- Click Here